Payment Information

Payment Methods

The Polygon Direct website is all about convenience, flexibility and peace of mind and accordingly we are able to accept a variety of payment methods. You may place an order either online, by phone or by fax.

For Business users we also offer an 30 day account facility. To find out more about setting up a business account click here.

Security and Online Shopping

For greater peace of mind for our customers when ordering online and to speed up the progress of orders Polygon Direct (UK) Ltd has adopted the security measures of PayPal to process all our online payments

How secure is the PayPal site?

The PayPal site is highly secure. they use industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts all your confidential information using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, it will use its servers to check that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to its authorised computers.

What Makes the PayPal Site So Secure?

  • Technology
    State-of-the-art fraud models and proprietary fraud engine work together to help stop fraudulent transactions before they happen. In addition, PayPal stays at the forefront of security, developing many anti-fraud technologies every year.
  • Experience
    With PayPal, you've got the industry's most experienced fraud team on your side. PayPal processes billions of payments each year, allowing them to continually perfect their anti-fraud protections. As a result, PayPal's loss rate is significantly lower than the industry average. They also work with federal law enforcement offices to catch criminals.
  • Privacy
    PayPal is committed to protecting the privacy of its users. When you send money using PayPal, we do not see your bank account numbers or credit card numbers. We only see your email address, sign-up date and whether or not you have completed PayPal's Verification process.

Do you accept payments over the telephone?

We will continue to accept credit card payments over the telephone. However, we will NOT ship to a delivery address that differs from the registered card address unless we are able to verify that you are a customer with a history of ordering from us to your registered card address that dates back at least 3 months.

What Credit and Debit cards do you accept?

We accept all major credit and debit cards, including:

  • Visa
  • Visa Electron
  • MasterCard
  • Switch / Maestro
  • Solo
  • Delta
  • We do not accept American Express

How do I pay using PayPal?

PayPal is currently the only online payment option, and is automatically selected during the checkout process. Next day delivery however, is only available for PayPal accounts with confirmed addresses. There may be delays in shipping to customers with PayPal accounts who have not yet confirmed their address as these may be subject to additional security checks. Find out how to confirm your address

Can I pay by cheque?

Unfortunately, we no longer accept payment by cheque.

Do prices include VAT?

Yes, all prices shown on our website are inclusive of VAT and are at the prevailing rate. Our VAT number is GB46797568.

What happens if some items are out of stock when my order is processed?

When your order is processed we won't take payment for out of stock items until they arrive and we are able to send them to you. When an order is despatched in multiple consignments you will only incur one charge for delivery. Orders that contain 'when bought with' promotional items can only be despatched once everything in the order is in stock; if you need in stock items in a hurry please place a separate order for those products. For confirmation on stock availability prior to order placement please call us on 0333 700 1966.